Return Policy

Expected Delivery Time

The approximately delivery time is mentioned below , However, the duration of delivery can vary due to various reasons such as the influx or orders during sale and new collection launches

Within Pakistan: 6-7 working Days (Once the order has been confirmed)

International: 6-8 working Days (Once the order has been confirmed)

Product Condition in case of Return & Exchange

In order to be Product returned it must be

Unused and Unworn

Must be its original packing

Along with original receipt

Claimed within 7 days of delivery

Sale items are not eligible for return and exchange

Products must be returned in mint condition, with the pricing label secure

Address/Information modification

Customer can modify information during 24 hours of order. One can also discuss such as an issue they receive a “confirmation call” from our representative. However, once the order has been confirmed or dispatched, no address or information can be changed.

Order Cancellation

 You can cancel items or orders that haven’t entered the shipping process yet. Conversely , once your order has shipped, you will receive a confirmation message that include your tracking information in this instance , our Exchange Policy will  apply, reserve the right to cancel the order for any reason , including

Stock unavailability

Decline Payment by your authorized payment institution

Pricing Imprecision

Wrong Information / address given by customer

If the customer does not respond the confirmation call , text

Exchange Order

Exchange and additions can be made within 24 hours of order placement. In addition to that during the confirmation call, our representative will confirm if the customer want to add or change anything   

Chacha Outfits implies no charged on exchanged items for a different sizes . However, all exchange are based on stock availability

Exchange of any other item is applicable, and any additional cost on top of items will have to be paid by customer   

Paid Order Modification/Return

In case of paid order being modified, a partial refund will be credit back to your account once the remaining order is shipped. If the entire paid order is being canceled then the refund will be processed

Within two weeks

 The current exchange rate will be applied to the retuned of the items returned/exchange

Fabrication and Washing Instruction

Most of our Abayas are made 100 % pure Korean georgette. Material are also specified in the product descriptions of every item in website takes no responsibility for any damage after washing or ironing an Abaya or Hijab