Terms & Conditions

Terms & Conditions

A comprehensive and detailed overview of our terms and conditions to facilitate our customers.

  •  Communication

Any instructions regarding the order including but not limited to delivery, stitching, feedback, contents are to be given via email at the following addresses. In order to safeguard the customer inter…

  • CHACHA OUTFITS reward points T & C

1 REWARD POINT would be equal to PKR 1.  The reward points will be calculated on the retail price of the product (before GST). To qualify for our loyalty program and to redeem the points on our website..

  • GST and other taxes

In compliance with the Tax policies of the government Of Pakistan a 17% GST (General Sales Tax) is applicable on all purchases w.e.f 1st July 2019.

  • Service charges and Exchange rates

Chacha Outfits store uses a 3rd party payment processor (Courier Service) to receive payments. The exchange rates are at the behest of the payment procedure…

  • Shipment and Delivery

Our shipping timing for order delivery within PAKISTAN is 7-8 working days from the order processing date. For International Customers the delivery time is between 4 to 7 working days

Exchange and Return policy

Chacha Outfits will not entertain any claims or exchange requests if the customer claim after 24 Hours from the time of received the parcel. Chacha Outfits will not accept exchange for any item that has been washed, dried, damaged

Sale items are not eligible for exchange and Return

·         Pricing and Quantity

In the event of a pricing update by the brand, after an order is placed, Chacha Outfits reserves the right to update prices on its website and in orders that have already been placed by customers.

·         Accuracy of Content

Chacha Outfits has carefully prepared the content of this website, in particular, to ensure that prices quoted are correct at time of publishing and all products have been fairly described.

·         Acceptance of the order

The acceptance of your order begins with the delivery of call/message confirming the contents of your order and satisfying the record prerequisites

·         Order Delays

Chacha Outfits tries its level best to make deliveries in the most reasonable time possible. However order deliveries may be delayed in case of certain unexpected situations

·         Password and security

Chacha Outfits shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for maintaining the confidential data…

·         Privacy Policy

We follow a confidential order and shipping procedure in which your personal data is solely used for a secured and straightforward order and shipping process.